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||The Commercial Lines Coverage Basics™ curriculum addresses key insurance topics, core coverages and risk management. This curriculum is an ideal learning experience for new staff (sales, service, underwriting or administrative) and includes 'knowledge checkpoints' to support concept acquisition and retention. The Commercial Coverage Challenge is also included in this series.|
Descriptions of the 22 Commercial Lines Courses
Descriptions of the 6 General Insurance Topics
|The client management team is often challenged with delivering difficult messages or negotiating the terms of an account. Client facing employees need the sharpest communication and negotiating abilities. This bundle includes modules on elevating negotiation skills, building credibility with clients, delivering powerful messaging on professional relationships and developing and strengthening an elevator pitch.|
Descriptions of the 4 Negotiation and Advanced Communication Skills Courses
Customer Management Skills
|Today’s demanding clients require the account management team to anticipate client needs, adapt communication style, balance priorities and manage conflict. This course bundle includes modules to introduce communication styles and how to create a positive impression. It also includes courses on Agency Errors and Omissions best practices.|
Descriptions of the 6 Customer Management Skills Courses
|The Emerging Leader’s Series contains courses targeted to both rising Millennials and experienced Gen X managers. The Recruiting and Hiring Series contains two modules with step by step guidelines for attracting and recruiting new talent. HR Essentials™ such as Human Resources Risk Management for your Firm, Employee Retention, Performance Management and Effective Coaching Techniques for Leaders are topics required for every manager guiding a team or running an office today.|
Descriptions of the 6 Emerging Leader’s Series Courses
On average, each course within a curriculum is 30-40 minutes in length. Purchase grants 4-Month Access per individual to the selected curriculum.
*IMPORTANT DISCLAIMER: No curriculum or knowledge checkpoint is designed for use as a pre-employment test. In addition, the curriculums and materials have not been submitted for Continuing Education credits in any jurisdiction.